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At Kippale, we respect your privacy and take the protection of your personal data seriously. This Privacy Policy explains what information we collect, why we use it, how we protect it, and what rights you have regarding your personal data.
This Privacy Policy applies when you visit our website, create an account, place an order, contact us, or otherwise use our services.
Who We Are
Kippale is a brand of Swissbex B.V. Swissbex B.V. is the data controller responsible for the processing of personal data described in this Privacy Policy.
Bexstraat 5
2018 Antwerpen
Belgium
VAT / Company number: BE 0795.614.289
Email: sales@kippale.eu
What Personal Data We Collect
Certain personal data, such as your name, delivery address and payment-related information, is necessary to process and fulfil your order. If you do not provide the information required to complete your order, we may be unable to process or deliver it.
Depending on how you use our website and services, we may collect personal information such as your name, billing and shipping address, email address, telephone number, account information and order history.
When you place an order, we also process information relating to the products you purchase, your selected delivery method, payment status, returns and refunds.
We may also collect technical information when you use our website, such as your IP address, browser type, device information and information collected through cookies where applicable.
We only collect personal data that is reasonably necessary to provide our services, operate our webshop, meet our legal obligations and protect the security of our website.
How We Use Your Personal Data
We use your personal data to process and fulfil your orders, arrange delivery, manage payments, returns and refunds, and provide customer service.
We may also use your information to manage your Kippale account, communicate with you about your order, maintain the security of our webshop, prevent fraud and comply with our legal and accounting obligations.
Where required by law, we process your personal data on the basis of your consent. Where consent is not required, we process data where necessary to perform our contract with you, comply with a legal obligation, or pursue our legitimate business interests in operating and securing our webshop.
We do not sell your personal data.
Payments & Payment Providers
When you make a purchase, your payment is processed securely by our payment service providers. Depending on your location and device, available payment methods may include payment cards, Bancontact, iDEAL, Wero, Apple Pay and Google Pay.
Payment providers may process information such as your name, billing details, payment information, transaction details and technical information where necessary to process and secure your payment.
Kippale does not store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security requirements.
Shipping & Delivery Partners
To deliver your order, we share the information necessary for delivery with our shipping and logistics partners. This may include your name, delivery address, email address, telephone number and order-related information where required for delivery.
Our delivery partners may use this information to deliver your parcel, provide tracking information and contact you when necessary in connection with the delivery.
We only share the information that is reasonably necessary to process and deliver your order.
Cookies & Website Technology
Our website uses cookies and similar technologies that are necessary for the webshop to function correctly. These may be used, for example, to keep products in your shopping cart, maintain your login session, remember certain preferences and help secure the website.
We may also use optional cookies or similar technologies for analytics, performance or other purposes. Where required by law, these cookies will only be used after you have given your consent.
You can manage your cookie preferences through the cookie settings available on our website and, where applicable, through your browser settings.
Who We Share Your Data With
We only share your personal data where necessary to operate our business, provide our services or comply with legal obligations.
This may include trusted service providers such as payment providers, shipping and logistics partners, website and hosting providers, IT service providers, accounting services and other professional service providers where necessary.
These parties may only process personal data for the purposes for which it has been provided and in accordance with applicable data protection requirements.
We do not sell or rent your personal data to third parties.
How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes for which it was collected, including processing orders, providing customer service, handling returns and refunds, and meeting our legal, tax and accounting obligations.
Order and transaction information may be retained for the period required by applicable Belgian tax and accounting laws.
If you have a Kippale account, we may retain your account information while your account remains active. You can contact us at sales@kippale.eu if you would like to request deletion of your account or personal data, subject to information that we are legally required to retain.
Your Privacy Rights
Under applicable data protection law, including the GDPR, you may have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data, restrict or object to certain processing, and request the transfer of your data where applicable.
Where we process your personal data based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
To exercise any of your privacy rights, please contact us at sales@kippale.eu. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with the competent data protection authority if you believe that your personal data has not been handled correctly.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
Our webshop uses secure connections and trusted service providers to help protect your information. Access to personal data is limited to those who need it for legitimate business purposes.
While no online system can guarantee absolute security, we regularly take reasonable measures to keep our website and the personal information we process secure.
International Data Transfers
Some of the service providers we use may process or store personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate steps to ensure that your information remains protected in accordance with applicable data protection law. This may include relying on an adequacy decision, appropriate contractual safeguards or other legally recognised transfer mechanisms.
You can contact us at sales@kippale.eu if you would like more information about how your personal data is protected when it is transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. The most recent version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal data, or if you would like to exercise any of your privacy rights, please contact us at sales@kippale.eu.
We take your privacy seriously and will do our best to respond to any privacy-related questions or requests clearly and promptly.
The Kippale Team